MGT 201 Chapter Notes - Chapter 2: Scientific Management, Operations Management, Theory X And Theory Y
Document Summary
In the new economic climate, managers of all types of organizations political, educational, and economic were trying to find better ways to satisfy customers" needs. The introduction of steam power and the development of sophisticated machinery and equipment page changed how goods were produced. Frederick w. taylor developed four principles to increase efficiency in the workplace: Principle 1: study the way workers perform their tasks, gather all the informal job knowledge that workers possess, and experiment with ways of improving how tasks are performed. Principle 2: codify the new methods of performing tasks into written rules and standard operating procedures. Principle 3: carefully select workers who possess skills and abilities that match the needs of the task, and train them to perform the task according to the established rules and procedures. Principle 4: establish a fair or acceptable level of performance for a task, and then develop a pay system that rewards performance above the acceptable level.
