PSY 320 Chapter Notes - Chapter 7: Statistical Process Control, Quality Assurance, Customer Satisfaction
Document Summary
Systems - purposeful means for achieving an objective and contains a set of elements, relationships, interdependencies, and interacting functions. Open system - organization is classified as this because it has permeable boundaries that do not entirely separate it form other systems. Inputs - receives form the external environment to achieve its objectives. Outputs - inputs are transformed by the system that are then passed along to internal or external customers. Value added - organizational system must produce something that its customers value. Attempts to maximize the creativity that can come from people working together. Production process - generic term that describes the generation of any output. Inputs are received from the suppliers and then transformed into outputs. Intended to help the organization achieve its purpose and objectives. Transformation process - conversion of the inputs into usable products or services. Inputs - come from suppliers (both outside and within the organization)
