33:011:100 Chapter 7: Chapter 7

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Types of leaders / employees: the black hole, the excessive emailer, the naysayer, the contrarian. What is management: process of working with people and resources to accomplish the goals of the organization, planning, goal setting, strategies, determine resources, organizing, allocate resources, recruiting. Leading: guide and motivate, results, focus, controlling / monitoring, measure results, monitor performance, correct errors. Five skills of successful managers: technical skills. Interpersonal skills: conceptual skills, decision-making skills, time management skills. Four types of management planning: strategic top management long term goals, tactical: middle management 1-3 year goals, operational: first-line execute middle management, contingency: middle management generate. Identify problems or opportunities: generate possible solution, evaluate the potential solution, choose and implement a plan of action, evaluate the decision. The strategic planning process: establish corporate purpose, mission statement, values / core ideas, goals, perform swot (strengths, weaknesses, opportunities, and threats) analysis, internal strengths and weaknesses, external opportunities and threats, formulate strategy, tactical planning.

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