PSYC 3050 Chapter : Chapter 5
Document Summary
Performance appraisal/ feedback: systematic review and evaluation of employee"s job performance and the delivery of performance feedback, uses, personnel decisions- promoting, firing. 5-7 categories: rating errors-overview, errors emerge largely because of the limits of cognitive processing, different t observe behavior- may see what he or she wants to see; may miss imp. Behaviors: encode information about behavior- may not label info well enough for storage or may label it incorrectly, store information- may store wrong info or not store what is relevant, retrieve info- may retrieve irrelevant info. If used for personnel decisions, will not provide adequate and needed information. Implications-favoritism: organizational politics, organizations are political entities- politics plays a role in appraisal, subordinates use impression management strategies, supervisors manage impression too, trust. Implications: extent to which raters believe that fair and accurate appraisals have and will be made in their organization, relates to employee acceptance of and trust in management.
