MGT 125 Chapter Notes - Chapter 1: Toothpaste, Morale, Strategic Management
Document Summary
1: task con ict: con ict over the content and goals of the work. Usually productive as it consistently demonstrates a positive effect on group performance by stimulating discussion of ideas and this helps groups to become more innovative. 2: relationship con ict: con ict based on interpersonal relationships. Almost always dysfunctional because interpersonal hostilities increase personality clashes and mutual understanding, thereby hindering completion of the group"s tasks. 3: process con ict over how the work gets done. Create esprit de corps (a feeling of pride or fellowship); Allow managers to carry out strategic management; Work groups interact primarily to share information and make decisions to help each member do their job more ef ciently and effectively. Purpose is same as broader organisational purposes; Meeting characteristics by ef ciency; no collaboration or open-minded discussion; Performance is measured indirectly according to its in uence on others; Work is decided upon by group leader and delegated to individual group members.
