CONF 300 Chapter Notes - Chapter 7-9: Creative Problem-Solving, Proquest, Organizational Communication

• School: George Mason University
• Department: Conflict Analysis and Resolution
• Course: CONF 300
• Professor: Nagla Mangoush

Document Summary

Staying with conflict does not mean giving up on finding a constructive outcome/ We must rethink our perspective on negotiation, and on making decisions for how to find immediate agreements, while not forgetting to focus on the long term challenges of the conflict. The goal of agreements for enduring conflict is make ones that move to conflict in a constructive direction. Contain the conflict: create behavioral guidelines for disputants to prevent escalation. Focus the conflict: ending one part of an enduring conflict to focus more on other bigger issues. Create new platforms or processes for conflict: creating a better process for discussing the conflict. Establish relationships and promote dialogue: simply interacting to create an agreement can become more beneficial than the agreement itself. It creates relationships between the parties, and promotes communication. Create a new conflict frame: working out a long term conflict can often redefine the conflict itself, and create a new narrative.