COMM 305 Chapter Notes - Chapter 9: Systems Theory
16 Dec 2016
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Independent-self conflict lens: content conflict goal lens, clear win-lose conflict approach, a doing angle, outcome driven mode. Interdependent-self conflict lens: relational process, win-win relational approach, a being angle, long-term compromising negotiation mode. Content goals practical issues that are external to the individuals involved. Relation conflict goals how individuals define the particular relationship or would like to define it in the interactive situation. Identity-based goals face-saving and face-honoring issues in a conflict episode. Conflict resources tangible and intangible rewards that people want in a dispute. Tangible resources include how much money to spend on a smart phone or vacation spot. Intangible resources deeply felt desire or emotional needs. Differentiation taking an active stance to acknowledge the different cultural perspectives and lenses in a conflict situation. Expansion an active search for alternative paths or creative solutions to enlarge the amount, type, or use of available resources. Compensation conflict parties can offer exchanges or concessions for conflict issues they value differently.
