COMM 101 Chapter Notes - Chapter 13: Ugm-27 Polaris, Total Quality Management, Pareto Principle

• School: George Mason University
• Department: Communication
• Course: COMM 101
• Professor: Palmisano

Document Summary

Structure: group takes more time to deliberate; interaction is inefficient and often off task, members prematurely focus on solutions rather than analyze. 3 principles supporting the need for group interaction. Force-field analysis situations: group often jumps at the first solution mentioned, members hop from one idea or proposal to the next without seeing larger issues. High (cid:395)ualit(cid:455) (cid:272)o(cid:374)t(cid:396)i(cid:271)utio(cid:374)s ea(cid:396)l(cid:455) i(cid:374) the g(cid:396)oup"s deli(cid:271)e(cid:396)atio(cid:374) i(cid:373)p(cid:396)o(cid:448)e g(cid:396)oup performance. More individuals share i(cid:374)fo (cid:449)ith othe(cid:396)s ea(cid:396)l(cid:455) i(cid:374) the g(cid:396)oup"s dis(cid:272)ussio(cid:374), the more the group performance improves. Members understand the value of individual contributions, group improves. Evaluate options and select the best solution or combo of solutions. The principle that the source of 80 percent of a problem comes from 20 percent of the incidents. A g(cid:396)oup (cid:374)eeds to ha(cid:448)e (cid:272)lea(cid:396) state(cid:373)e(cid:374)t of it"s goal, (cid:449)hi(cid:272)h (cid:272)a(cid:374) (cid:271)e stated i(cid:374) terms of what the group wants more of or less of.