BADM 3380 Chapter Notes - Chapter 9: Pareto Analysis, Quality Circle, Flowchart
Document Summary
Operations strategy: an organization is bigger than one little aspect. If someone thinks he is a sole provider and does not need help from a team of people, he is wrong. Customers: retention does not mean loyalty, some customers are hoppers, some customers will go with whatever works for them, some customers ignore loyalty rewards, some customers ignore quality standards. Benchmarking: brings some people back to life, gives people a standard, the leader sets the standard, not the other way around, bosses set standards for employees, gives people a reason to come back to work and school. 1: allows data to be collected, critical processes to happen, and the best to be followed, the best people set the benchmarks for success rates and for improvements. Quality tools: flowcharts, check sheets, histograms, pareto analysis, the combination of these helps with accurate decisions, using these effectively allows little surprises, using these gives high rates of success.
