SMG OM 323 Chapter Notes - Chapter Ch. 15: Supplier Relationship Management, Cross-Docking, Small Business
14 Mar 2017
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Document Summary
A supply component and a demand component internal operations of the organization. Supply component starts at the beginning of the chain and ends with the. Demand component of the chain starts at the point where the organization"s output is delivered to it simmediate customer and ends with the final customer in the chain. The demand chain is the sales and distribution portion of the chain. component and longer its supply component. The closer the organization is to final customer, the shorter its demand. Process of planning, implementing, and controlling supply chain operations. Goal: match supply to demand as effectively and efficiently as possible. Aspects: determining the appropriate level of outsourcing, managing procurement, managing suppliers, managing customer relationships, being able to quickly identify problems and respond to them. * product and service flow - the movement of goods or services from suppliers to customers as well as handling customer service needs and product returns.
