BU354 Chapter Notes - Chapter 8: Organizational Learning, Job Performance, Organizational Culture
Document Summary
Performance management: performance management: the use of performance data to effect organizational culture, systems, and processes, set goals, allocate resources, affect policies and programs and share results, performance appraisal: the process by which organizations evaluate employee job performance. Performance management system goals: organizations try to achieve the following objectives, ensure organizational objectives are clearly understood and measurable, provide instruments for measuring, managing, and improving the overall health and success of the organization. Key elements of performance appraisal systems: performance standards: the benchmarks against which performance is measured, performance measures: the ratings used to evaluate employee performance, direct observation occurs when the rater actually sees the performance. Indirect observation occurs when the rate can evaluate only substitutes for actual performance: objective those indications of job performance that are verifiable by others, subjective those ratings that are based on opinion of perception.
