BU354 Lecture Notes - Lecture 17: Job Performance
Document Summary
Steps: performance-related criteria must be identified, performance against those criteria is measured, feedback is given to the employee and the hr department o employee will continue in his/her job, performance will be measured again. System should be job-related, practical, have standards, and use dependable measures o job-related means evaluating critical behaviors that constitute job success: a practical system is one that is understood by evaluators and employees. Performance standards: the benchmarks against which performance is measured. Performance measures: the ratings used to evaluate employee performance: must be easy to use, be reliable, and report on the critical behavior. Direct observation occurs when the rater actually sees the behavior. Indirect observation occurs when the rater can evaluate only substitutes for actual performance. Objective performance measures are those indications of job performance that are verifiable by others; results are objective and verifiable. Subjective performance measures are those ratings that are based on opinion or perception; indirect, accuracy may be lower.
