BU354 Chapter Notes - Chapter 10: Performance Appraisal, Inter-Rater Reliability, Job Performance
Document Summary
Performance management: process encompassing all activities related to improving employee performance, productivity, and effectiveness. Goal setting, pay for performance, training and development, career management, and disciplinary action. Provide integrated network of procedures across organization that will influence work behaviour. Provides input into other hr systems such as development and remuneration. Most effective way for firms to differentiate themselves in a highly competitive, service- oriented, global marketplace is through quality of employees. 5 steps: defining performance expectations and goals, providing ongoing feedback and coaching, conducting performance appraisal and evaluation discussions, determining performance rewards/consequences, conducting development and career opportunities discussions. Employment decisions (performance appraisal system) must be valid, practical, reliable, and free from bias. Task performance: individual"s direct contribution to their job related processes. Focusing on tasks = performance expectations grounded in realistic job demands and aligned with organization"s strategic objectives and implementation plans.
