BU354 Chapter Notes - Chapter 10: Performance Appraisal, Job Performance, Jack Welch
Document Summary
Achieving strategic objective requires employee productivity above all else: organizations strive to create a high performance culture using a minimum number of employees. Better performance management = untapped opportunity to improve profitability. Many companies still dealing with fact performance management system are ineffective (ex: Need to downsize poor performers, but everyone is performing adequately) Performance management: the process encompassing all activities related to improving employee performance, productivity, and effectiveness. It includes goal setting, pay for performance, training and development, career management, and disciplinary action. It provides input into other hr systems such as development and remuneration. Effective performance appraisals are the basis for successful performance management. Recent research indicates that effective performance management involves: Showing leadership and accountability at all levels of the organization. Ensuring close ties among appraisal results, rewards, and recognition outcomes. Having an administratively efficient system with sufficient communication support. Key factor for effective performance appraisal = quality of the performance appraisal dialogue between manager and employee.
