BU288 Chapter Notes - Chapter 10: 100 Feet, 360-Degree Feedback, Teleconference
Document Summary
Communication: process by which information is exchanged between a sender and a receiver. Interpersonal communication: exchange of information between people (one-on-one exchange) Sender encodes thoughts into a form that can be transmitted to receiver (email, speech, mail, or face to face) Receiver perceives message and accurately decodes it to achieve accurate understanding. To provide feedback, receiver can send copies of outcomes (e. g. order forms) Communication model points out complexity of communication process and determines errors that can occur errors lead to lack of correspondence between sender"s initial thoughts and receiver"s understanding of message. Encoding and decoding are prone to even more error when message is inherently ambiguous or emotional 2 parties may have different perceptions of fact at hand. Effective communication: communication where the right people receive the right information in a timely manner violating any 3 results in ineffective communication. Chain of command: lines of authority and formal reporting relationships.
