BU288 Chapter Notes - Chapter 10: Active Listening, Videotelephony, Katsa
Document Summary
Communication: communication: process by which information is exchanged between a sender and a receiver, model of the communication process, sender, thinking of what to say, encoding encode thoughts into a form (ex. Writing: transmitting send encoded thoughts to receiver (ex. Informal communication might be even more effective: filtering, the tendency for a message to be watered down or stopped during transmission, upward filtering occurs when employees are afraid the boss will use the information against them. Jargon: specialized language used by job holders or members of particular occupations or organizations: effi(cid:272)ie(cid:374)t o(cid:374)ly (cid:449)he(cid:374) (cid:272)o(cid:373)(cid:373)u(cid:374)i(cid:272)ati(cid:374)g (cid:449)ith peers a(cid:374)d those (cid:449)ho k(cid:374)o(cid:449) (cid:449)hat you"re talking about but it is a barrier when communicating with others. Manner in which people decorate their offices: ex. Family photos represent that you are family oriented, balanced and not work focused: clothing, sometimes the proper clothing gives you self-esteem and confidence, communicates whether or not you are professional, of higher class or not.
