Management and Organizational Studies 2181A/B Chapter Notes - Chapter 10: B.C. Rich, Master Sergeant, Eval

• School: Western University
• Department: Management and Organizational Studies
• Course: Management and Organizational Studies 2181A/B
• Professor: Sarah Ross

Document Summary

Communication: process where info + meaning is transferred from a sender to a receiver. (info) sender encoding (prepping the msg to be sent) (often have problems like messy handwritting) message decoding (interpret the msg) (problem: bad decoding of message) receiver (understanding) Face to face comms: exchange of info + meaning when 1/more person"s are physically present + where comms occur without aid of any mediating tech. Natural, immediate, embody type of comprehensive interdependence. Gold standard for comms b/c rich info source. 70% of org would be more productive if leaders comm in person more often. Verbal comm - where messages are sent + received using written + spoken language (also apply to cmc) Written msg convey what"s important + how/why things are done. Nonverbal comm - any form of info exchange that doesn"t involve spoken/written words (also apply to cmc) 70-90% of messages meaning is conveyed by body language. Tone, hand gestures, facial expression, posture, eye contact, dress, appearance.