Management and Organizational Studies 2181A/B Lecture Notes - Lecture 6: Nonverbal Communication, Linguistics, Videotelephony

• School: Western University
• Department: Management and Organizational Studies
• Course: Management and Organizational Studies 2181A/B
• Professor: Barry Hawn

Document Summary

Communication: process by which information is exchanged between a sender and a receiver. Encoding: preparing the message to be sent. Information an organization is making changes to its attendance policy. Sender hr manager needs to send this info. Encoding hr manager prepares an email about policy change. Message hr manager sends message about policy change. Decoding employees receive message about policy change and need to interpret it. Understanding employees understand how the policy change will impact them. Exchange of information and meaning when one or more individuals are physically present and where communication occurs without the aid of mediating technology. Extent to which a large amount and depth of information is exchanged through a message. Messages are sent and received using written and spoken language. Oral communication is probably more prevalent than written communication in organizational settings. What is important in organizations is often communicated through written documents (i. e. corporate values, long-term goals)