Management and Organizational Studies 2181A/B Chapter Notes - Chapter 8: Intangible Asset, Whistleblower

• School: Western University
• Department: Management and Organizational Studies
• Course: Management and Organizational Studies 2181A/B
• Professor: Sarah Ross

Document Summary

Reputation: prominence of an org"s brand in the minds of public and perceived qualtiy of its goods + service. Intangible asset, takes long to buld and can be damaged easily. 78% of people would work for good rep w/ medium pay job instead. Trust: willingneess to be vulnerable to authority bc of + expectations about authoritys actions + intentions. Notion of dependancy becones an uissue when someone is dependent on. Trust reflects willingness to take the risk. Disposition-based: rooted in ones personality, as opposed to a careful assessment of trustees trustworthiness. Trust propensity: gen expectation that words, promises + statements of individuals can be relied upon. Cognitive-based: rooted in rational assessment of authoritys trustworthiness. Trustworthiness: chars/attributes of person that inspire trust, including perceptions of ability, benevolence and integrity. Ability - skillsm competencies and areas of edxpertise that enable authority to be successful in specific areas.