Management and Organizational Studies 2181A/B Chapter Notes - Chapter 10: Social Networking Service, Linkedin, Web 2.0

• School: Western University
• Department: Management and Organizational Studies
• Course: Management and Organizational Studies 2181A/B
• Professor: Nancy Annett

Document Summary

Communication the process by which information and meaning is transferred from a sender to a receiver. Whether employees are performing routine tasks, adapting to novel situations, or trying to formulate innovate ideas, virtually all jobs require us to process and act upon information provided by others. Face-to-face communication the exchange of information and meaning when one or more individuals are physically present, and where communication occurs without the aid of any mediating technology. Verbal communication messages are sent and received using written and spoken language. Nonverbal communication any form of information exchange that doesn"t involve spoken or written words. Body language (deliberate or unintentional: might express oneself through the inflection, tone, volume of their voice; hand gestures and facial expression; body posture and stance; eye contact and movements; smell; and dress and appearance. People tend to evaluate/judge the quality of our relationships on the basis of nonverbal instead of verbal cues.