Management and Organizational Studies 2181A/B Chapter 10: MOS 2181- Chapter 10-Communication

• School: Western University
• Department: Management and Organizational Studies
• Course: Management and Organizational Studies 2181A/B
• Professor: Kyle Cameron

Document Summary

Communication-the process by which information and meaning is transferred from a sender to a receiver. The concept of performance management rests largely on measurement, feedback, and management three processes that could not occur with. Social influence model-employees who interact and communicate more communication. frequently are more likely to be influences by those employees. Good communicators are have strong face to face communication skills and strong computer-mediated communication. 1)face-to-face communication-the exchange of information and meaning when one or more individuals are physically present, and where communication occurs without the aid of any mediating technology. It is known as the (cid:498)gold standard of communication. (cid:499: it is largely based on nonverbal cues, 70% of managers said their organizations would actually be more productive if leaders communicated in person more often. Difficult to communicate messages with emotional content because it lacks nonverbal cues such as facial expression and tone of voice.