Computer Science 1032A/B Chapter Notes - Chapter 10: Itil, Project Management Institute, Crystal Computing

• School: Western University
• Department: Computer Science
• Course: Computer Science 1032A/B
• Professor: Louis Magguilli

Document Summary

New software must be integrated into existing systems. Institute product/service/result: projects often being with set of goals/objectives, eg: people, money, working spaces, etc . Scope of project developed project managers given resources to complete: have start and end date, represent r in organization. Gantt charts, rick management technique, communication planning, high- tech team development, etc : 5 process groups in any project: Initiating: planning, executing, controlling and monitoring, closing. Information technology infrastructure library (itil): well- recognized collection of books that provide framework of best- practice approaches to it operations. Offers large set of management procedures to help businesses achieve value from it operations. It operations and it projects rely on each other for success: projects end and must be maintained. Infrastructure must eventually be replaced. What the it department does. Large and small it department use web as 1st step in many internal service requests.