Computer Science 1032A/B Chapter Notes - Chapter 7: Customer Relationship Management, General Ledger, Production Planning

• School: Western University
• Department: Computer Science
• Course: Computer Science 1032A/B
• Professor: Diane Goldstein

Document Summary

Chapter seven information systems for competitive advantage. Payroll human resources, general ledger financial reporting, inventory operations/manufacturing changed more than just name in each functional area, companies added features and capabilities to the. Is to support more functional area activity problem: isolation aka functional silos designed to work independently of one another reality is: functional systems are inter related led to 3rd era. Most orgs today have mixture of functional and integrated systems to successfully compete internationally orgs must achieve efficiencies of integrated, cross departmental process based systems. What are functional systems and why are they changing. Porters value chain model explains the scope and purposes of different types of info systems within the org. Value chain starts with marking and sales activities, followed by in bound logistics, operations and manufacturing, out bound logistics and service and support. Fig 7-3 5 functional systems and their relationship to the value chain.