Business Administration 2295F/G Chapter Notes - Chapter 10: Jargon, Sit-Up, Sarcasm

• School: Western University
• Department: Business Administration
• Course: Business Administration 2295F/G
• Professor: stedieu

Document Summary

Communication the process by which information is exchanged between a sender and a receiver. Interpersonal communication: the exchange of info between people. Sender must encode his thoughts into a form that can be transmitted to the receiver. Is very prone to errors (miss-typing something, etc) Effective communication when the right people receive the right information in a timely manner. Chain of command lines of authority and reporting relationships. Downward communication from the top of the organization toward the bottom. Upward communication from the bottom of the organization up. Horizontal communication between departments or functional units, usually as a means of coordinating effort. In strict chains of command, the information would flow from the bottom up, then up downwards from a common manager. Weaknesses of chain of command: slowness: slowest through horizontal communication, not good for reacting quickly to customer problems, organizations develop communications beyond the chain of command. Informal communication between members of an organization.