Business Administration 2295F/G Chapter Notes - Chapter 10: Dennis Eichhorn, Videotelephony, Smoke Screen

• School: Western University
• Department: Business Administration
• Course: Business Administration 2295F/G
• Professor: Hayden Woodley

Document Summary

Communication process by which info is exchanged between a sender and receiver. Interpersonal communication exchange of info between people one-on-one simplest prototype: sender must encode thoughts into a form that can be transmitted to the, receiver must perceive message and accurately decode it to achieve receiver understanding. Feedback from receiver to sender to tell sender they have received and understood the message involves another communication episode. Encoding/decoding errors more prone when message is ambiguous/emotional. Effective communication right people receive right info in a timely manner. Chain of command lines of authority and formal reporting relationships. Downward communication info that flows from top of org to bottom (directives, instructions) Upward communication info that flows from bottom of org towards top. Horizontal communication info between departments/functional units in a: strict chain of command communication flows up to and then down from (ideas, suggestions) coordinating effort common manager. Formal chain of command incomplete and sometimes ineffective path of communication.