MGMT 1000 Chapter 4: Business Communications Chapter 4
2 Feb 2016
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The communication process: sender has idea. Analyze idea and how it can best be presented. Anticipate effect on receiver: sender encodes message. Consider receiver"s background, communication skills, experience, culture, context. Encourage feedback: sender selects channel, transmits message. Choose a channel that the receiver prefers. Think of ways to reduce channel noise and interactivity distractions. Be aware of competing messages: receiver decodes message. Strive to understand both verbal and nonverbal cues. Craft clear and complete response that reveals comprehension of message meaning. Begin the cycle again when the receiver becomes the sender, with the same concerns. Bypassing happens when people miss each other with their meanings: can lead to major miscommunication because people. Because your frame of reference is different from everyone assume that meanings are contained in words else"s, you will never see things exactly as others do. No matter how extraordinary the idea is, it won"t be understood or fully appreciated unless the communicators involved have good language skills.
