MGHB12H3 Chapter Notes - Chapter 2: Balanced Scorecard, Trend Analysis, Market Environment
Document Summary
Strategic planning and hr organization"s long term goals and strategies. Strategic planning procedures for making decisions about the. Hr planning (hrp) process of anticipating and providing for the. Strategic hrm (shrm) the pattern of hr deployments and activities that movement of people into, within, and out of an organization enable an organization to achieve its strategic goals. Factors that can affect a firm"s strategic decisions that cannot be controlled directly. Creating customer value, different consumers want different things, need to how they will provide value to consumers. Can include: speed of delivering normal orders, willingness to meet extraordinary needs, merch delivered in good condition, readiness to take back defective goods and resupply new goods quickly, availability of installation and repair services and parts. Rival firms: figuring out who your competition is (both large and small firms) Establishing entry barriers to keep new firms out of the.
