FREB22H3 Chapter Notes - Chapter 1: Human Relations Movement, Hawthorne Effect, Human Resource Management
Document Summary
Organizational behaviour chapter 1 ob and. Goals of organizational behaviour: goals of ob include effectively predicting, explaining, and managing behaviour. Early prescriptions concerning management: for many years experts interested in organizations were concerned with prescribing the. Contemporary management the contingency approach: contingency approach an approach to management that recognizes there is no one best way to manage and that an appropriate management style depends on the demands of the situation. Interpersonal roles are expected behaviours that have to do with establishing and maintaining interpersonal relations: figurehead role managers serve as symbols of their organization rather than active decision makers eg. Entertaining clients: leadership role managers select, mentor, reward, and discipline employees, liaison role managers must maintain horizontal contacts inside and outside the organization eg. Discussing a project with a colleague in another department. Managerial activities, agendas: managers engage in four basic types of activities: routine communication, traditional management, networking, and human resource management.
