ADM 2337 Chapter 4: Chapter 4.docx

• School: University of Ottawa
• Department: Administration
• Course: ADM 2337
• Professor: Catherine Elliott

Document Summary

A group of related activities and duties. The collection of tasks and activities performed by one person. The formal relationships among jobs in the organization. The number of people who are reporting to an individual. Decision-making takes a long time to make. Jobs tend to be more specialized and narrow. Process of systematically organizing work into tasks required to perform a job. Job enlargement, job rotation, job enrichment, team-based job design. The procedure for determining tasks, duties and responsibilities of each job and the human attributes (knowledge, skills, abilities) required to perform it. Methods of collecting job analysis info qualitative. Interviews (individual, group, supervisory: most common method, when you do individual interviews you do some kind of validation. Observation: very useful for jobs with physical tasks, and different activities. Participant diary/log: keeping time and keeping task, depending on the individuals carrying it out.