ADM 1300 Chapter Notes - Chapter 2: Total Quality Management, Quality Management, Hawthorne Effect

• School: University of Ottawa
• Department: Administration
• Course: ADM 1300
• Professor: Gerard Brathwaite- Sturgeon

Document Summary

All of the approaches assume people work in a rational matter, driven by economic concerns. People work better when tasks are defined. Analyzing motions and tasks required in any job to develop the most efficient way to perform them. Linked job requirements for the worker and support from the supervisor. Motion study was another technique taylor used to understand efficient workflow. Goal of scientific management is to save a few seconds and use that time to do something else, in order to significantly increase productivity. Claims that there are 14 principles of management, page 47 list. Claims that there are 5 rules of management, page 48 list. Fayol aimed to improve the quality of management. Concept of unity of direction assumes efficiency increases when work is planned and directed by a supervisor. Aimed to fix an organization"s performance potential; people at top were only their b/c status. People work in a clear hierarchy of authority, figure 2. 2 page 48.