COMM 203 Chapter Notes - Chapter 1: Work Ethic, Job Design, Job Analysis
Document Summary
Why are people so valuable: human capital = next competitive advantage, human capital = organization"s employees described in terms of their training, experience, judgment, intelligence, relationship and insight. Characteristics that can add economic value to the organization: decisions affect employee"s motivation, engagement and ability to provide goods & services that customers value. Influence who works and how work, hrm contributes to basic measures of success as quality, profitability & customer satisfaction: sustainable competitive advantage, necessary qualities, human resources: Valuable provide needed service rare person w/ high levels of needed skill & knowledge not common. Cannot be imitated hard to imitate competitor b/c hard to find talent that matches that of competitor"s. What are the responsibilities of hr departments: on avg. 1 hr staff person for every 93 employees: think of as business w/i org. w/ 3 product lintes, administrative services & transactions. Requires expertise in tasks: business partner services.
