CS330 Chapter Notes - Chapter 11: Expert System, Social Bookmarking, Knowledge Extraction

• School: University of Waterloo
• Department: Computer Science
• Course: CS330
• Professor: Robin Cohen

Document Summary

Knowledge management systems- support create, capture, storage and dissemination of firm expertise and knowledge. Data- flow of events or tra(cid:374)sa(cid:272)tio(cid:374)s (cid:272)aptured (cid:271)(cid:455) a(cid:374) orga(cid:374)izatio(cid:374)"s s(cid:455)ste(cid:373)s that (cid:271)(cid:455) itself is useful for transacting but little else. Knowledge- patterns, rules, and situational know-how for using information. Wisdom- thought to be the collective and individual experience of applying knowledge to the solution of problems. Intangible asset (cid:862)sticky(cid:863)- not universally applicable or movable. Can be a source of competitive advantage. Dimensions: firm asset, has different forms, has a location, is situational. Knowledge management- set of business processes developed in an organization to create, store, transfer, and apply knowledge. Increases ability to lean from environment and use that knowledge. Each stage adds value to raw data and information as they are transformed into usable knowledge. Collected in different ways depending on knowledge needed: build a repository of documents, reports, presentations, and best practices, discovering patterns in data or use knowledge workstations to discover new knowledge.