COMMERCE 2KA3 Lecture Notes - Lecture 11: Social Bookmarking, Graphics Software, Vrml
26 Mar 2017
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Document Summary
Data: flow of events or transactions captured by organization"s systems. Knowledge: patterns, rules, and contexts that provide a framework for creating, evaluating, and using information: can be tacit (undocumented) or explicit (documented) knowledge. Wisdom: the collective and individual experience of applying knowledge to the solution of problem: involves knowing when, where, and how to apply knowledge. Sticky (hard to move), situated (enmeshed in firm"s culture), contextual (works only in certain situations) Knowledge management: the set of business processes developed in an organization to create, store, transfer, and apply knowledge. Each stage adds value to raw data and information as they are transformed into usable knowledge: knowledge acquisition, knowledge storage, knowledge dissemination, knowledge application. Documenting tacit and explicit knowledge: storing documents, reports, presentations, best practices, unstructured documents (eg, emails, developing online expert networks. Encourage development of corporate-wide schemas for indexing documents. Reward employees for taking time to update and store documents properly.
