COMMERCE 2KA3 Chapter Notes - Chapter 11: Enterprise Content Management, Learning Management System, Unstructured Data
17 Dec 2020
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Document Summary
Enables people to create profoundly new kind of values. Observe, generate hypothesis, evaluate the right hypothesis, choosing the option that seems the best. Relies on natural language governed by rules of grammar, context and culture. Trained by human expert to learn how to interpret it. Data: flow of events or transactions captured by organization"s systems. Information: data categorized into categories of understanding, such as monthly, daily, routinely reports. Knowledge: patterns, rules and contexts that provide a framework for creating, evaluating, and using info. Wisdom: collective individual experiences of applying knowledge to the solution of problems. Included knowing when, where, and how to apply knowledge. It is not subject to laws of diminishing returns like tangible assets are. Its value increases as more people share it. Different forms: it involves know how, craft, and skill. Tacit knowledge: knowledge that resides in an employee mind and that has not be documented. Location: it resides in e-mails, voicemails, unstructured and structured documents.
