FRHD 3400 Chapter Notes - Chapter 4: Goal Setting, Acculturation, Prefrontal Cortex

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Are you a good observer: observation is the act of watching carefully and intentionally with the purpose of understanding behaviour; mastering this skill is not easy, client intentions, needs, meanings and underlying emotions are often conveyed through nonverbals. 85% of communication is nonverbal: observation gives you key information to foster the relationship and facilities empathetic understanding of the client. It gives you information about when and what kind of interventional is needed and how the client responds to it. If we are carefully attending to a single event or client topic, we can easily fail to notice something that is even more important and miss critical nonverbal issues. Observe your own and the client"s verbal and nonverbal behaviour. Anticipate individual and multicultural differences in nonverbal and verbal behaviour. Carefully and selectively feed back some here-and-now observations to the client as topics for exploration. Observations provide specific data validating or invalidating what is happening in that session.

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