SMO301 Chapter Notes - Chapter 8: Social Influence, Conflict Resolution, Iceberg
15 Mar 2020
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Chapter 8 social influence, socialization, and organizational culture. Information dependence: rely on others for information about how to think, feel, and act, effect dependence, rely on others due to their capacity to provide reward and punishment. Motives for social conformity: compliance, desire to acquire reward or avoid punishment (effect dependence) Identification: perception that those who promote the norm are attractive or like oneself (information dependence) Internalization: true acceptance of the beliefs, values, and attitudes of the norm (internally focused) Three types of fit: person-job, knowledge, skills, abilities, person-organization, personal values versus organization values, person-group, personal values versus group values. Stages of socialization: pre-entry: anticipatory socialization, formal and informal experiences before the individual comes to work, org member: encounter, recruit goes through daily work life, formal: orientation programs. Informal: getting to know coworkers: org member: role management, role must be actively managed to better serve the organization. This includes work-life balance and internalizing norms and values.
