HRMT 70015 Chapter Notes - Chapter 7: Microsoft Powerpoint, Linkedin, Information Overload
13 Nov 2020
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Document Summary
Communication is powerful no group/organization can exist without sharing meaning among its members. Communication = transfer and understanding of a message between 2+ people: meaning of what was said must also be understood. Communication process = communication is both interactive and iterative process: 8 key parts, 1) sender, 2) encoding, 3) message, 4) channel, can be formal or informal, 5) decoding, 6) receiver, 7) noise, 8) feedback. 5-20% of population suffers from social anxiety (aka communication apprehension: results in hard to communicate to others or become extremely anxious. Rich" channels : handles multiple cues at the same time, facilitates fast feedback, personal. Choice of channel depends on if message is routine or not routine: routine straight forward and small ambiguity, nonroutine complicated and potential to be misunderstood. Written communication most reliable and efficient, and on the record". Nonverbal communication cues for literal meanings of word.
