BUS 360W Chapter 9: Module 9

• School: Simon Fraser University
• Department: Business Administration
• Course: BUS 360W
• Professor: Christian Venhuizen

Document Summary

Following pattern helps writers maintain goodwill: start w/ neutral statement/buffer. Don"t hide behind company policy unless readers benefit from it. Only use strongest reasons for saying no: give negative just once, clearly. De-emphasize it by putting it in the same paragraph as the reason. Be clear, do not want to repeat it again: always present an alternative/compromise, if avail. Offers reader another way to get what he/she wants. Suggests you care about reader, about meeting his/her needs. Enables reader to re-establish psychological freedom you limited when you said no. Allows you to end on positive note & to present yourself & org as positive, friendly, helpful: end w/ positive, forward-looking statement. Giving bad news to superiors: describe problem. Clearly & unemotionally: tell how it happened. Provide background: describe options for fixing it. If 1 clearly best, discuss 1, but generally describe all options: recommend solution & ask for action. Ask for approval to make necessary changes to fix problem.