SPMA 1P94 Lecture Notes - Lecture 8: Rusal

• School: Brock University
• Department: Sport Management
• Course: SPMA 1P94
• Professor: Julie Stevens

Document Summary

Composing negative messages: to deliver bad news so the audience understands and accepts, to maintain as much goodwill as possible. Make sure the audience feels that they are: taken seriously, decision is fair and reasonable, if they were in your shoes, they would make the same decision. Choose your pattern of organization based on the situation. Letters to people outside your organization should be indirect to build goodwill. When you write to supervisors, propose solutions when you report a problem. When your write to peers and subordinates, ask for their input in dealing with situations. The buffer: a buffer is a neutral or positive statement that allows you to delay the negative. A buffer is a neutral or positive statement that allows you to delay the negative. Make the reason for the rusal clear and convincing in terms of the audience"s needs and wants.