BUS 360W Chapter Notes - Chapter 20, 21: Active Listening

• School: Simon Fraser University
• Department: Business Administration
• Course: BUS 360W
• Professor: Christian Venhuizen

Document Summary

Focus on other speaker in generous way. Resist distractions & tune out noise appearance/delivery) Focus on message, not speaker"s shortcomings (i. e. concentrate on what"s in the message for themselves. Focus on speaker"s background & experiences, why is this point. Pay attention to tone of voice, facial expression, body language. Should paraphrase what speaker said & say it back so that it gives them a chance to correct you. Active listening = involves feeding back literal meaning/emotional content/both. Conversation regulators (nods, smiles, frowns, uh-huhs) help carry message that. Module 21 working and writing in teams.