HFT 3271 Study Guide - Midterm Guide: Nonverbal Communication, Active Listening, Product Differentiation
Document Summary
We communicate only when we want to: club managers communicate every day and all day, often without realizing. Words mean the same to everyone: words have different meanings to different people based on their background and viewpoints. Nonverbal communication is silent communication: nonverbal communication is done without words; however, nonverbal communication such as laughter, crying, and tone of voice does not involve sounds. The best communication is a one-way message from me to you: this myth suggests that speakers talk at listeners rather than with them; effective communication is best when both parties participate actively. The message communicated is the message received: sometimes club managers assume that listeners receive their messages exactly as intended. There is no such thing as too much information: too little information is not good, but neither is too much information; problems can occur when employees are overwhelmed with information.
