BUS 272 Chapter Notes - Chapter 10: Job Satisfaction, Organizational Commitment, Assertiveness
22 Mar 2016
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Bus 272 ch 10 power & influence in the workplace. Power: capacity of a person, organization, team has to influence others: the potential to change behavior, perception by other people that you have power to control a resource they need, unequal dependence between parties. One party has more control than the other, but the other party w/ lesser control still has some power=countervailing power: trust: expectation of one another that they will deliver. The sources of power lead to power over others but are affected by the contingencies of power. 5 sources of power: legitimate, reward, coercive, expert, referent: legitimage, reward, coercive: granted power by organization/coworkers, expert, referent: power based around characteristic of the person information power: form of legitimate & expert power. Legitimate power an agreement that certain people can tell other people what to do the range of behaviors they can order=zone of indifference.
