BUS 272 Chapter 11: Ch11 Conflict and Negotiation in the Workplace

• School: Simon Fraser University
• Department: Business Administration
• Course: BUS 272
• Professor: Sam Thiara

Document Summary

Chapter 11 conflict and negotiation in the workplace. Conflict is a process in which one party perceives that its interests are being opposed or negatively affected by another party. It may occur when one party obstructs another"s goals in some way, or just from one party"s perception that the other party is going to do so. Conflict is ultimately based on perceptions; it exists whenever one party believe that another might obstruct its efforts, whether or not the other party actually intends to do so. Questions assumptions: moderate levels of conflict prevent an organization from becoming nonresponsive to its external environment, conflict occurs when team members have a dispute or competition with external sources. This form of conflict represents an external challenges and potentially increase team cohesion. Energizes people to debate issues and evaluate alternatives more thoroughly: moderate levels of conflict prevent an organization from becoming nonresponsive to its external environment.