BUS 272 Lecture Notes - Lecture 11: Problem Solving, Decision-Making, Best Alternative To A Negotiated Agreement

• School: Simon Fraser University
• Department: Business Administration
• Course: BUS 272
• Professor: Lieketen Brummelhuis

Document Summary

Conflict - a process that begins when one party perceives that another party has negatively affected or is about to negatively affect something that the first party cares about. Conflict that hinders group the group and improves its performance performance. Types of conflict: task conflict - conflict over content and goals of the work. Among top management teams is positively associated with performance. Moderate levels of task conflict are optimal: relationship conflict - conflict based on interpersonal relationships. In a work setting, it is almost always dysfunctional because it increases personality clashes and decrease mutual understanding. Most psychologically exhausting: process conflict - conflict over how work gets done. Can become highly personalized and quickly devolve into relationship conflict. Arguing about how to do things take time away from actually doing it. Loci (location) of conflict: dyadic conflict - occurs between two people, intragroup conflict - occurs within a group or team, intergroup conflict - occurs between different groups or teams.