BUS 272 Chapter Notes - Chapter 8: Impression Management, Job Satisfaction, Organizational Commitment
23 Dec 2017
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Power: capacity that a has to influence behaviour of b. Dependence: b"s relationship to a when a possesses something b needs. Dependency is directly related to power, without dependency there is no power and vice versa. The greater b"s dependen(cid:272)e on a, the greater a"s po(cid:449)er in the relationship. Information power: know something that is important to someone, do not need to be an expert in the field. Commitment: person is enthusiastic and shows initiative and persistence in carrying it out. Compliance: person goes along grudgingly. puts in minimal effort and takes little initiative. Resistence: person is opposed and tries to avoid it. Your power will increase if: you control resources viewed as important, your resources are perceived as scarce (such as important knowledge, your resources have few or no substitute. Influence tactics: legitimacy: claiming authority or showing that it supports organizational goals (legitimate, pressure: using demands and threats (coercive, rational persuasion: using facts and data (expert)
