BUS 272 Chapter Notes - Chapter 7: Nonverbal Communication, Information Overload, Communication Apprehension

• School: Simon Fraser University
• Department: Business Administration
• Course: BUS 272
• Professor: Zorana Svedic

Document Summary

Communication: the transfer and understanding of a message between 2 or more people. Communication process: the steps between a source and a receiver that result in the transfer and understanding of meaning (interactive and iterative: channels. Formal channels: established by an organization to transmit messages related to the professional activities of members (follow the authority chain) Informal channels: spontaneous and emerge as a response to individual choices: noise. Represents communication barriers that distort the clarity of the message. Eg perceptual problems, information overload, semantic difficulties, cultural differences: feedback. To check how successful, we have been transferring our messages, whether understanding has been achieved. Communication apprehension: undue tension and anxiety about oral communication, written communication, or both. Communication richness: the amount of information that can be transmitted during a communication episode. High channel richness: able to handle multiple cues simultaneously (eg words, postures, gestures, facilitate rapid feedback (verbal/ nonverbal, very personal.