MHR 523 Chapter Notes - Chapter 4: Balanced Scorecard, Job Analysis, New Product Development
21 Mar 2016
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Document Summary
The human resources movement: concerns for people and. The balanced scorecard system of organizational outcomes: measures of financial, customer and operations performance. Translates organization"s strategy into a comprehensive set of financial and operational performance measures. A process by which information about jobs is systematically gathered. A process by which information about jobs is systematically gathered and organized. The function, goals and objectives of the organization. Reference tool for writing job descriptions and job specifications. Statement of duties, responsibilities, reporting relationships, and working conditions of the job. Statement of requisite knowledge, skills, and abilities needed to perform the job needed to perform the job. A group of related activities/duties for one or more employees. The collection of tasks/responsibilities performed by one person. An approach to job design that involves assigning most of the administrative aspects of work (planning/organizing) to supervisors and mangers, while giving lower-level employees narrowly defined tasks to perform according to methods established and specified by management.
