MHR 505 Chapter Notes - Chapter 4: Emotional Labor, Cognitive Dissonance, Job Satisfaction

• School: Ryerson University
• Department: Human Resources
• Course: MHR 505
• Professor: Genevieve Farrell

Document Summary

(cid:272)og(cid:374)itio(cid:374): a perso(cid:374)"s thoughts a(cid:374)d a(cid:272)tio(cid:374)s go(cid:448)er(cid:374)ed pri(cid:373)aril(cid:455) or e(cid:454)(cid:272)lusi(cid:448)el(cid:455) (cid:271)(cid:455) logi(cid:272)al thi(cid:374)ki(cid:374)g. Discoveries have found that our perceptions, attitudes, decisions, and behaviour are influenced by emotions as well as cognitions; emotions might be greater influence. Emotions: physiological behavioural, and psychological episodes experienced toward an object, person, or event that creates a state of readiness; directed toward someone or something. Moods: are not directed toward anything in particular and tend to be longer-term emotional states. Emotions are experiences; represent changes in our psychological state, and behaviour. Emotions generate a global evaluation (called core affect) that something good or bad, helpful or harmful, to be approached or to be avoided; all emotions communicate that the perceived object or event is either positive or negative. All emotions produce some level of activation; they generate some level of energy within us. Attitudes: the cluster of beliefs, assessed feelings, and behavioural intentions toward a person, object, or event (called an attitude object)