MHR 405 Chapter Notes - Chapter 11: Problem Solving, Communication Problems
7 Dec 2018
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Field surveys: involves collecting and analysing information in a natural environment. Advantages: variables have more powerful influence than controlled settings, can study man variables simultaneously, fuller testing of complex theories. Disadvantages: difficult compared to experiments to prove causality. It"s a process in which one party perceives that its interests are being opposed or negatively affected by another party. Negative outcomes: wastes time, energy, resources, less information sharing, productivity, more organizational politics, more job dissatisfaction, turnover, stress, weakens team cohesion. Positive outcomes: fuller debate of decision choices, decision assumptions are questioned. Task (constructive) conflict: a type of conflict in which people focus their discussion on the issue while maintaining respect for people having other point of views. Relationship conflict: a type of conflict in which people focus on the characteristics of other individuals, rather than on the issues, as the source of conflict. There are three conditions that minimize relationship conflict during task conflict:
