MHR 405 Lecture Notes - Lecture 11: Problem Solving, Conflict Resolution, Contact Hypothesis

• School: Ryerson University
• Department: Human Resources
• Course: MHR 405
• Professor: Micheline Laforme

Document Summary

Minimizing relationship conflict: goal: encourage task conflict, minimize relationship conflict, problem: relationship conflict often develops when engaging in task conflict, three conditions that minimize relationship conflict during task conflict, emotional intelligence, cohesive team, supportive team norms. Incompatible goals: o(cid:374)e"s part(cid:455) goals per(cid:272)ei(cid:448)ed to i(cid:374)terfere (cid:449)ith other"s goals, differentiation, different values/beliefs, explains cross-cultural, generational, merger conflict. Five conflict handling styles: forcing, problem-solving, compromising, avoiding, yielding. Conflict handling contingencies: problem solving (win-win orientation, best when: Interests are not perfectly opposing: parties have trust/openness. Issue is much less important to you than other party: problems: increase other"s e(cid:454)pe(cid:272)tatio(cid:374)s; i(cid:373)perfe(cid:272)t solutio(cid:374, compromising, best when, parties have equal power, quick solution is required, parties lack trust/openness, problem: sub-optimal solution where mutual gains are possible. Women tend to adopt a compromising or problem-solving style and are more likely to use the avoiding style: men tend to be more competitive and take a short-term orientation to.